General Product Questions
1. What types of trailers are your alarms compatible with (e.g., enclosed, utility, horse trailers)?
A: Pretty much all enclosed trailers
2. Do your trailer alarms work for both single and double-axle trailers?
A: Yes, although most single axle trailers do not have brakes, so that is a feature you wouldn’t use.
3. Are the alarms weatherproof and suitable for outdoor use?
A: No, our alarms must be mounted inside and away from wet conditions.
4. How loud is the alarm, and can the volume be adjusted?
A: The siren is 120dB and is not adjustable.
5. Do your alarms have GPS tracking capabilities?
A: Yes, check our G2 system.
6. Is the alarm visible to deter potential thieves?
A: Because the alarm is mounted inside, most thieves will not see it. There is an optional LED to blink when armed.
Security Features
7. Can the alarm system detect break-ins or tampering?
A: Yes, there are door sensors.
8. Does it include motion detection or vibration sensors?
A: Motion sensors are an optional add-on.
9. Can the alarm system notify me on my smartphone in case of an incident?
A: Yes, with either the PTS-2C or G2 units.
10. Is the system equipped with a backup battery in case of power failure?
A: The system is powered from a 12 volt car battery and needs to be regularly checked.
11. Can multiple trailers be monitored with the same system or app?
A: Yes, this in not a problem
12. Are there anti-theft locking mechanisms included with the alarm?
A: The system has an accelerometer on-board, and also has door sensors.
Installation and Setup
13. Is the alarm system easy to install, or do I need professional help?
A: It’s not “easy”, but it’s also not rocket science. We have many videos available to help.
14. Does the package include all necessary mounting hardware?
A: The wire and battery is not included.
15. Are there any specific tools required for installation?
A: Normal garage kept tools will normally suffice. A drill might also be needed.
16. Can the alarm be installed without drilling holes into the trailer?
A: No. To enable a good ground and mount the hardware, holes will be made.
Compatibility and Integration
17. Is the alarm compatible with existing trailer locking systems?
A: Our system is a standalone system.
18. Can the system integrate with other security devices, like cameras?
A: Generally not.
19. Does it require a specific power source, such as a 12V battery?
A: A good quality deep cycle battery is recommended. Consider a solar panel or a trickle charger to help.
Maintenance and Support
20. How often do the batteries need to be replaced or recharged?
A: Recharging depends on the usage as well as which system you have and how good a battery you purchased.
21. What is the lifespan of the product?
A: There is not really a life span for these. We have systems out there still that are older than 10 years.
22. Is there a warranty, and what does it cover?
A: A 5 year limited warranty that covers alarm board defects, not if it is installed incorrectly.
23. Do you offer technical support or troubleshooting assistance?
A: We have many videos linked thru our website, as well as phone support if needed.
24. Are there any recurring fees, such as for monitoring or app access?
A: For the cellular and GPS systems there are yearly fees.
Pricing and Availability
25. Do you offer bulk discounts for fleet owners or multiple purchases?
A: Those are handle on a case by case basis.
Additional Features & Considerations
26. Does the system come with a mobile app demo or user guide?
A: A user guide can be downloaded even before purchasing a system.
27. Can multiple users access the system and receive alerts?
A: Yes
28. Is there an option to add surveillance cameras to the alarm system?
A: No
29. How is the alarm reset after it has been triggered?
A: It will auto reset after 2-3 minutes.
30. Can I customize the alarm sound or use a pre-recorded message?
A: No, standard 120db siren sound
31. Is there an option for local storage of GPS data or event logs?
A: No
32. Does the system support geofencing?
A: No. Movement of the trailer will set off the alarm.
33. What are the options for securing the alarm itself against tampering?
A: It should be mounted INSIDE the trailer.
34. Can I get alerts if the trailer is tilted or raised (e.g., for tire theft)?
A: There are 3rd party sensors that can be added.
35. Are there any special features for commercial or fleet use?
A: Customization can be done. Contact us for more info.
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