General Product Questions
1.    What types of trailers are your alarms compatible with (e.g., enclosed, utility, horse trailers)?
A:    Pretty much all enclosed trailers
2.    Do your trailer alarms work for both single and double-axle trailers?
A:   Yes, although most single axle trailers do not have brakes, so that is a feature you wouldn’t use.
3.    Are the alarms weatherproof and suitable for outdoor use?
A:   No, our alarms must be mounted inside and away from wet conditions.
4.    How loud is the alarm, and can the volume be adjusted?
A:   The siren is 120dB and is not adjustable.
5.    Do your alarms have GPS tracking capabilities?
A:   Yes, check our G2 system.
6.    Is the alarm visible to deter potential thieves?
A:   Because the alarm is mounted inside, most thieves will not see it. There is an optional LED to blink when armed.

Security Features
7.    Can the alarm system detect break-ins or tampering?
A:   Yes, there are door sensors.
8.    Does it include motion detection or vibration sensors?
A:   Motion sensors are an optional add-on.
9.    Can the alarm system notify me on my smartphone in case of an incident?
A:   Yes, with either the PTS-2C or G2 units.
10.   Is the system equipped with a backup battery in case of power failure?
A:   The system is powered from a 12 volt car battery and needs to be regularly checked.
11.   Can multiple trailers be monitored with the same system or app?
A:    Yes, this in not a problem
12.   Are there anti-theft locking mechanisms included with the alarm?
A:    The system has an accelerometer on-board, and also has door sensors.

Installation and Setup
13.   Is the alarm system easy to install, or do I need professional help?
A:    It’s not “easy”, but it’s also not rocket science. We have many videos available to help.
14.   Does the package include all necessary mounting hardware?
A:    The wire and battery is not included.
15.   Are there any specific tools required for installation?
A:    Normal garage kept tools will normally suffice. A drill might also be needed.
16.   Can the alarm be installed without drilling holes into the trailer?
A:    No. To enable a good ground and mount the hardware, holes will be made.

Compatibility and Integration
17.   Is the alarm compatible with existing trailer locking systems?
A:    Our system is a standalone system.
18.   Can the system integrate with other security devices, like cameras?
A:    Generally not.
19.   Does it require a specific power source, such as a 12V battery?
A:    A good quality deep cycle battery is recommended. Consider a solar panel or a trickle charger to help.

Maintenance and Support
20.   How often do the batteries need to be replaced or recharged?
A:    Recharging depends on the usage as well as which system you have and how good a battery you purchased.
21.   What is the lifespan of the product?
A:    There is not really a life span for these. We have systems out there still that are older than 10 years.
22.   Is there a warranty, and what does it cover?
A:    A 5 year limited warranty that covers alarm board defects, not if it is installed incorrectly.
23.   Do you offer technical support or troubleshooting assistance?
A:    We have many videos linked thru our website, as well as phone support if needed.
24.   Are there any recurring fees, such as for monitoring or app access?
A:    For the cellular and GPS systems there are yearly fees.

Pricing and Availability
25.   Do you offer bulk discounts for fleet owners or multiple purchases?
A:    Those are handled on a case by case basis.

Additional Features & Considerations
26.    Does the system come with a mobile app demo or user guide?
A:     A user guide can be downloaded even before purchasing a system.
27.    Can multiple users access the system and receive alerts?
A:     Yes
28.    Is there an option to add surveillance cameras to the alarm system?
A:     No
29.    How is the alarm reset after it has been triggered?
A:     It will auto reset after 2-3 minutes.
30.    Can I customize the alarm sound or use a pre-recorded message?
A:     No, standard 120db siren sound
31.    Is there an option for local storage of GPS data or event logs?
A:     No
32.    Does the system support geofencing?
A:     No. Movement of the trailer will set off the alarm.
33.    What are the options for securing the alarm itself against tampering?
A:     It should be mounted INSIDE the trailer.
34.    Can I get alerts if the trailer is tilted or raised (e.g., for tire theft)?
A:     There are 3rd party sensors that can be added.
35.    Are there any special features for commercial or fleet use?
A:     Customization can be done. Contact us for more info.